You can find useful information in Resident Handbook.

Q. Are civilians allowed to move-in to privatized housing?

A:  Management and the Air Force are committed to providing housing to the active duty military members.  However, under the terms of the Ground Lease with the Air Force, if occupancy falls below 95% for a consecutive period of time or 90 days, management has the right to invoke a cascade of renters other than active duty military members.  The cascade is as follows:  1.  Other active duty military members  2. Federal civil service employees  3. Retired military members and their families  4. Active Guard and Reserve military members  5. Retired federal civil service employees  6. DoD contractor/permanent employees (US citizens); and 7. The general public

Currently, we are offering a select number of homes available to Retired military members and their families, Active Guard and Reserve military members, Federal civil service employees and retired Federal civil service employees, and DoD contractors.

Q. Are floor plans available for the new homes?

A. Yes. Please click on the link for floor plans and renderings.

Q. When will new homes be available for occupancy?

A. New homes are available for immediate occupancy.

Q. Are homes designated by rank?

A. Homes are designated by rank. Please speak with a Properties at Wright Field representative for floor plans specific for each rank.

Q. Are single/unaccompanied members permitted to move-in?

A. Yes, the Commander has approved the recommendation of the Housing
Privatization Management Review Committee (MRC) to permit single/
unaccompanied members to live in privatized housing.

Q. How is the rental amount determined?

A:  Members pay an amount equal to their Basic Allowance for Housing (BAH) for their monthly rent, less a reduction for Utility Allowance given back to the resident to pay gas and electric utilities.  If the household consists of 2 military members, the rental amount is based on the highest-ranking member with dependent BAH (less the utilities reduction).  The monthly rent is paid through an allotment authorization.

Q. Who is responsible for starting and stopping the allotment process?

A. The military member's signature or duly authorized "Power of Attorney" is required to start and stop the allotment. Allotment Forms are available at financial management and our office.

Q. What utilities are included in the rent?

A:  Utilities made available to the RESIDENT include water, sewer, and trash collection and disposal.  Such utilities do not include electric, natural gas, cable television, telephone service, Internet service, or other communications services. 

Q. When will members be required to pay for utilities? What utilities are the members required to pay? Will there be an allowance for the incurred expense?

A:  Effective May 2007, Residents will be responsible for the gas and electric utilities as part of the Utilities and Infrastructure Improvements Plan.  No additional allowance will be issued however; the rental amount paid to the developer will be reduced by the amount of the actual average use by house style plus a 10% “cushion”.  The reduction will be given back to the resident to pay the gas and electric utilities directly to the utility provider based on actual consumption.

Q. Do you allow pets? Are there any restrictions and do you charge a deposit?

A. Yes we welcome your pets. There are no breed restrictions for dogs, however the policy states that pets causing a public nuisance or that are vicious will not be allowed to remain on WPAFB property. Members may keep up to two (2) pets without paying a deposit.

Q. Is High Speed Internet Available?

A:  High Speed Internet is available through KAS Cable TV and Time Warner Cable.  We also have limited availability for DSL service through AT&T.

Q. Who maintains the waiting list and what are the procedures?

A:  The Housing Referral Office maintains a waiting list.  It is recommended that in-bound members submit their housing application (DD Form 1746) to the HRO once orders are received.  The member can request the referral be sent to our Leasing office to tour our community and begin the selection process of their home.  To reach the Housing Referral Office, please call 937.257.6547 or click on the link on our home page.

Q. How do I request maintenance? What should I do when your office is closed?

A. For service requests during normal business hours the number is 253-3488. Press option #3 and listen for the prompt that directs your call to the maintenance department. For maintenance related emergencies after normal business hours the number is 1-800-364-5999. Routine (non-emergency) service requests may also be filed on this web site. Click on the "Requests for Maintenance" link.

Q. Can appointments be made for maintenance?

A. Yes. Appointments are scheduled on specific days. Please keep in mind that scheduling appointments can delay our response time. Allowing us permission to enter your home expedites completion of your service request. Service requests are categorized as Routine, Urgent and Emergency.

Q. What is the policy for vehicles parking in the garage driveways?

A. AF policy states parking in the common garage areas is for loading and unloading purposes only. A good rule of thumb to remember is to be considerate of others.

Q. What are the hours for the self-help store? What items are available?

A. The hours are Tuesday - Friday 12 noon to 6 P.M. Saturdays - 10 A.M. to 4 P.M. Items available include faucet aerators, doorstops, paint and paint accessories, showerheads, stoppers, furnace filters, wall plates, weather-stripping, etc. For specific requests please call (937) 253-3488 press option #4 and listen for the prompt that directs your call to the self-help department.